The evolution of the CIO job from technology expert to a business strategist with deep technical expertise has arguably been more dramatic than any other C-level role transition. Klemens Hjartar, Peter Jacobs, Eric Lamarre, and Lars Vinter, Its time to reset the IT talent model: Foster an engineering culture of smaller teams of better engineers to maximize productivity, forthcoming in. The rivalry for dominance was bitter and sometimes violent.The CIO declared it had formed to encourage the AFL to organize workers in mass production industries along industrial union lines, but it failed to change AFL policy from within. For example, the C-suites No. Congress of Industrial Organizations (CIO) proposed by John L. Lewis in 1938, was a federation of unions that organized workers in industrial unions in the United States and Canada from 1935 to 1955. At the end of the process, the business was able to make an informed decision. Sidney Hillman False. CIOs are once again walking a tightrope between innovation and operational excellencethis time, buoyed by strong LOB alliances and a lingering pandemic glow. The CIO of a software company established various community-building and knowledge-sharing effortshackathons, dev days, tech spotlights, brown-bag luncheswhere product managers, developers, data engineers, and architects could meet on a weekly basis to share details about their projects and bring up ideas or issues for discussion. With the chargeback approach, business units could see the implications of the IT decisions they were making. Nearly three-quarters of responding CIOs (74%) are confident that the heightened visibility of the CIO role, sparked by their pandemic efforts, will persist. Amid the volatile economic and political conditions, CIOs are finding themselves under pressure to be fiscally prudent and to find technology that can support business agility, according to interviews conducted by Lawton on CIO priorities in 2022. "In a worst-case scenario for labor and the left, Harris v. Next came a succession of CIOs to be promoted to the CEO role, or to gain the position by founding their own companies. Combining the best of union dues payment software, union member communications software, grievance tracking software - all under a single, modern, web-based system. 03:28. Philip Murray This was the approach taken in a large global retailers digital and technology transformation. Industrial unionism became even more necessary in the 1930s, when the Great Depression caused large membership drops in some unions, such as the United Mine Workers and the International Ladies Garment Workers Union. Despite this pressing need, of the organizations that have pursued digitization, 79 percent of them are still in the early stages of their technology transformation, according to McKinseys 2018 IT strategy survey. They now have the attention of the CEO in a way they haven't before," said the authors of Gartner's 2021 CIO Agenda survey, as reflected in the following findings from the study: But as the purview and clout of CIOs have expanded as a result of their leadership during the pandemic, the challenges of the job remain daunting. But today's CIOs must also understand how IT drives business transformation. Even with this years focus on the fundamentals, LOBs perspective on IT leadership is more in lockstep with the CIOs own take on the role and responsibilities. Since 1955 the American Federation of Labor-Congress of Industrial Organization (AFL-CIO) has been the only union federation representing the organized section of the working class in the United States, the most powerful imperialist country of the world. Despite the power and reach of digital powerhouses such as Apple, Amazon and Google and the ability of upstarts like Uber and Airbnb to disrupt entire industries, many legacy companies were slow to embark on a so-called digital transformation journey and make the required technology, business process and cultural changes it called for. When the web was created, there was a new set of problems to solve. The CIO of a large consumer company made digital and analytics upskilling one of the companys key strategic priorities, launching an enterprise-wide program, in tandem with HRs learning team. Below is a general breakdown of some of the key IT-related C-suite roles beyond the CIO: For as long as there have been CIOs, there's been handwringing over what the role entails and how to fill it successfully. A project management approach wasnt giving enough business valuethere were too many starts and stops, and procurement was unwieldy, he explains. Now, fresh off a pandemic-fueled cycle of accelerated innovation, Holcombe is channeling his vaunted sales skills to drive an upcoming IT agenda centered on foundational areas like optimization, security, and enterprise resiliency. One of their goals is to continue to maintain and improve the organization's internal technology processes as a way of maximizing company productivity and making complex tasks more achievable through automation. While part of the CIO's job is to identify and employ emerging technologies to win early advantages for their companies, they must do so in a fashion that won't lock in organizations if things change. But that needs to change, especially around the most crucial capabilities. One of the best ways to do that is by joining the board of another company. There Is Power in a Union: The Epic Story of Labor in America. Victorious industrial unions with militant left-wing leadershipscatalyzed the rise of the CIO. The IT organization enlists automation wherever possible to streamline the user experience and simplify workflows. These included . It was in the 2020 . One way to create that kind of environment is to provide engineers with more autonomy by reducing the number of managers and often-bureaucratic processes, such as time-consuming reports and multiple rounds of approval. Two solutions have proven effective. False. And then there's 1946, one of the most portentous years for American labor in the twentieth centuryover 14 percent of workers struck in 4,985 work stoppages, which ultimately contributed to the defeat of the Democrats in the midterm elections (particularly left-leaning candidates supported by the CIO). Whether or not the union is affiliated with the American Federation of Labor and Congress of Industrial Organizations (AFL-CIO) was also provided as supplemental data. The relentless pace of technology innovation and change in recent years has quieted that chatter. This effort to understand what mattered to each leader established trust, and from each of these discussions it became clear that the business wanted a true partnership with technology and understood what it meant. The digital CIO has arrived, MIT Sloan CIO Symposium, 2016. They approach planning as a dynamic process rather than something static, which allows transformation teams to better remove roadblocks and to allocate people and spend when and where they are needed. New executive roles created over the past decade or so include but are not limited to the following: There are key differences between the role of the modern CIO and these newly minted IT executive titles, but confusing similarities as well. Without that, unions cannot build the breadth and commitment necessary to address their powerful adversaries. Lewis continued to denounce the AFLs policies, while the CIO offered organizing support to workers in the rubber industry who went on strike in 1936 and formed the Steel Workers Organizing Committee (SWOC), in defiance of all of the craft divisions that the AFL had required in past organizing efforts. Endnotes . Organizations that build 5G data centers may need to upgrade their infrastructure. In short, businesses understand that using technology to drive business objectives requires a depth of expertise. As always, its a tale of having to do both, notes Bess Healy, senior vice president and CIO at Stamford, Conn.-based financial services company Synchrony. Lane Kirkland Review best practices and tools Workloads with rigid latency, bandwidth, availability or integration requirements tend to perform better -- and cost less -- if Configuration profiles make it easier to manage BYOD iPhones, but they're also associated with malware. Do the questions about technology that leaders in the C-suite ask reflect a true understanding of the impact of tech decisions? 1835 General strike for 10-hour day in Philadelphia. Just as the CFO's purview was finance, the CIO was envisioned as being the corporate-wide information technology strategist. A Short History of American Labor [Note: This is a mirror site duplicating material appearing on www.unionweb.org.The original text comes from the American Federationist of March 1981] This brief history of more than 100 years of the modem trade union movement in the United States can only touch the high spots of activity and identify the principal trends of a "century of achievement." Folk hero and symbol of hope who organized a union of farm workers. In most cases weve observed, tech transformations are implemented as a set of disjointed initiatives across IT. In an "augmented-product era," as one CIO put it, it's no longer enough for companies to sell a great widget. You ain't labor, you're union. A call to strengthen IT/business collaboration was also top of mind, referenced by 28% of respondents. False. On the horizon are the esoteric but tantalizing possibilities of quantum computing. 2. Klemens Hjartar, Peter Jacobs, Eric Lamarre, and Lars Vinter, Its time to reset the IT talent model: Foster an engineering culture of smaller teams of better engineers to maximize productivity, forthcoming in Sloan Management Review. The majority of LOB respondents to the 2022 State of the CIO survey (58%) view the top IT executive as a strategic advisor, proactively seeking their help on identifying business needs, making technology recommendations, and helping sort through provider selections while 21% tap IT leadership as a consulting resource. Moving forward, there are efforts to improve workspace management and the employee experience thanks to the infrastructure investment, which resulted in savings now funneled to continuous improvement. This priority is now a requirement. Throughout the guide, hyperlinks point to related articles that cover the topics being addressed in more depth. Legitimate factors are delaying progress, from the scale of the change to the mind-boggling complexity of legacy systems. CIOs who want to reinvent techs role need tech stars, particularly the best engineers. William Green If the CIO or technology organization isnt regularly talking to commercial or product leadership, that becomes a real hurdle, she says. Driving a transformation around the three vectors we laid out earlier (reimagining the role of technology, reinventing technology delivery, and future-proofing the foundation) starts with a CIO mind-set that both acknowledges the need for transformative change and commits to a multiyear journey. These skills are the tools that enable a CIOs ability to transform IT. Large IT initiatives have always required detailed planning, but business-oriented CIOs ensure that transformation plans account for dependencies outside of IT, such as marketing campaigns or legal implications. "You're up on the bridge navigating the ship and at the same time down in the engine room actively making things work.". To address this issue and build trust, the best CIOs play an active role in educating leaders about technologies and their applications for the business. Cloud computing companies provided software, infrastructure and platforms as a service to other organizations. ", The job is not about technology transformation per se but about how to "create and lead a movement across the organization -- about how you find your coalitions of the willing," Corbin said. 1. Business leader. So, what exactly is a CIO and how do you get to be one? This reality requires a CIO to first come to terms with the scope of the transformation itself. Get started by entering your email address below. CIOs need to move quickly. To understand the remarkable transformation of the CIO's role, it helps to review IT's top job at some of its major inflection points. Our trusted relationship with business helps keeps us laser focused on co-creating value at the time when it is needed, says Anupam Khare, senior vice president and CIO, digital technology. This complex balancing act has had a big impact on business perceptions of IT leaders. Getting good people doesnt matter if you cant keep them. The proponents of industrial unionism, on the other hand, generally believed that craft distinctions may yet be appropriate in certain industries such as construction or printing, but that they were unworkable in industries such as steel or auto production. CIOs who can make this leap tend to take the following actions. Because of technologys enabling role during the pandemic, IT is now part of every ideation discussion within the Skyworks organization, whether related to security and resiliency or some other form of digital innovation. Pre-pandemic, the CIO role in digital transformation depended on the following factors: A Deloitte global study done in 2018 found that less than 10% of CIOs were getting the company support they felt they needed to lead digital transformation. They preferred separate units divided along craft lines. The war-room team actively tracked progress and quickly escalated issues for speedy resolution. The COVID-19 pandemic set off a mind-boggling acceleration of digital transformation, as companies raced to accommodate remote workers, make business applications accessible to employees, partners and customers, and embrace hyperautomation along with its panoply of technologies to integrate and scale enterprise automation. The role of the chief information officer, or CIO, has evolved significantly in recent decades as technology and digital data have become ubiquitous and vital to business success. Isaac Sacolick, a former longtime CIO and author of Driving Digital: The Leader's Guide to Business Transformation Through Technology, was a firsthand witness to the shift. Not just anyone can be in charge, especially during a crisis like the COVID-19 pandemic. In the 1940s, 10 percent of public workers and 34 percent of those in the private sector belonged to unions. CIOs do this by continually reviewing customer-satisfaction reports, regularly monitoring customer-care calls, and participating in user forums to hear direct feedback. Although nearly 650,000 members had been in those unions, many rejoined the CIO in unions that had been established as alternatives to the ones that it deemed to be communist dominated. became a recurring theme, as the pundit class debated whether the CIO should be replaced by another IT expert like the chief data officer or chief digital officer -- or if, in fact, a business executive should become the enterprise's next czar of technology. This consumerization of IT marked the turning point for CIOs from overseers of centralized computing to overseers of an enterprise's digital business strategy. Both the CIO and the AFL grew rapidly during the Great Depression. how receptive the business leadership was to embarking on a digital transformation journey. But there was little evidence of unionism for another generation - until . preparing for next-generation technology services; using the cloud for core business applications; building a digital collaboration culture; and. As part of a digital transformation, for instance, the CIO at a large financial institution committed to developing digital products to help the business scale its presence in a new market. It involves the integration of digital technologies into an organization's products, processes, partnerships and strategies. Technology was no longer the exclusive province of IT experts or an add-on for business functions; it was everywhere, it was a normal part of everyday experience and it was changing how business got done. Do you have a clear view of the talent you need in the next three yearsand a plan to develop it? Many tech decisions dont get sufficient business scrutiny beyond cost and high-level strategy discussions. Some unions featured in this report were voluntarily recognized by employers, and some led campaigns in which the employer provided union organizers with free access to employees.73 But often, when private-sector workers seek to organize and bargain . Whether or not the union is affiliated with the American Federation of Labor and Congress of Industrial Organizations (AFL-CIO) was also provided as supplemental data. The pivot back to foundational IT work was reflected in CIO.coms 2022 State of the CIO research, which surveyed 985 IT leaders and 250 line of business (LOB) participants. Mother Jones Shortly after the AFLs convention in Atlantic City in 1935, John L. Lewis called together the leaders of the International Typographical Union, the Amalgamated Clothing Workers of America, the ILGWU, the United Textile Workers, the Mine, Mill and Smelter Workers Union, the Oil Workers Union and the Hatters, Cap and Millinery Workers to discuss the formation of a new group within the AFL to carry on the fight for industrial organizing. While the CIO already understood how to build systems to support financial products, he and his team had limited experience in creating new digital products to sell directly to consumers. Based on this years research, it appears IT leaders have figured out a winning formula for building trust with LOB peers and effectively cultivating business user engagement. In working on tech transformations with hundreds of CIOs, we have identified five CIO traits that we believe are markers of success. 2. Those were hard problems to solve," said Sacolick, president and CIO of digital transformation consulting firm StarCIO. The AFL had long permitted the formation of federal unions affiliated directly with the AFL; in 1933 it proposed to use these to organize workers on an industrial basis. Mobile computing also accelerated the development of a slew of new technologies that would become part of the CIO's purview, including IoT, 5G networks and a new IT architecture known as edge computing. In 1953, 32.5% of American workers were union members. He was 72. We'll email you when new articles are published on this topic. Are your top engineers happy with their work? The evolution of the CIO job from technology expert to a business strategist with deep technical expertise has arguably been more dramatic than any other C-level role transition. Early heads of the IT function came to their positions by being very good at technology -- mainframe data processing, in particular. On average, a worker covered by a union contract earns 10.2% more in wages than a peer with similar education, occupation, and experience in a nonunionized workplace in the same industry (EPI 2021e). 90 Broad . There is a silver lining: Compared to the old AFL, organized labor is today much more diverse and broadly based: In 2018, of the 14.7 million wage and salary workers who were part of a union . Adept CIOs also understood how their IT mission and strategic plans supported the company's mission and strategic goals -- and they made those connections for both their staff and for their C-suite peers. Findings from our 2018 IT strategy survey reveal that companies with top IT organizations are much more likely than others to have the CIO very involved with shaping the business strategy and agenda, and strong performance on core IT tasks enables faster progress against a companys digital goals. In practice, CIOs can enable collaboration if theyre willing to relinquish some control. We have found, for example, that the best CIOs go far beyond meeting with the C-suite or attending strategy meetings. A full technology transformation is not about moving to the cloud or embracing new IT solutions. How often do you publicly celebrate success and support noble failures? Everyone from the C-suite to frontline workers now understands on a visceral level that IT is a powerful business tool, and not just for back-office processes or data analysis. And the pandemic, now in its third year, complicates matters with regional flareups," Moore wrote. Just like the CEO has a big . The technical challenges CIOs faced did not abate. Longtime president of the UAWand was considered the model of a reform-minded, liberal trade unionist. The CIO is the ship's helmsman and its engineer, in his words. A third of the boards of companies within the Fortune 500 today include a former CIO or CTO, and that number continues to increase. False. CIOs remain the go-to resource for navigating technology decisionsmore than half (52%) of IT leaders surveyed this year categorized CIOs as a strategic advisor who proactively identifies business opportunities and makes recommendations while 26% viewed the CIO as a consultant, providing advice and guidance on technology selection. These were supplemented by other programs, including in-person training, top management immersion sessions, and the cultivation of an in-house expert network that people could tap on specific topics. Unlike years past, he believes the CIO is well situated to weather a back-to-basics IT deployment cycle without undermining status or ceding any leadership ground. "Tenure fights are a huge part of what people are talking about right now, almost everywhere . WM is also in the midst of absorbing and capitalizing on a major business enablement program that included moving its data center to the cloud and modernizing its network infrastructure, according to Erika Walk, the firms senior director, digital business services. They accomplish this by delivering bulletproof and agile systems and services that are inextricably linked to business goals -- in real time, if required -- and by leading their enterprises through the cultural shift required to become digital businesses. Light November 2005. Even as CIO responsibilities expanded, IT continued to be viewed as an expense center rather than an investment in business success. Three quarters of LOB respondents to this years survey recognize the CIO as a changemakera significant endorsement of their leadership prowessand 78% believe the CIO role, elevated during the pandemic, will remain front and center going forward. A call to strengthen IT/business collaboration was also top of mind, referenced by 28% of respondents. Founded in 1881, the Federation of Organized Trades was the precursor of the American . The use of cloud shifted IT investment from a capital expense to an operating expense, dramatically cut the time to provision services to business users, and forced CIOs to deal with a new class of vendors. Alienation theory is a driving force behind unionization in the U.S . Amid the uncertainty, what's clear is that CIOs today must help their companies use technology as a business differentiator. The top CEO priorities for IT leadership also revealed a growing desire to align years of technology investment with operational excellence while ensuring digital initiatives are running on all cylinders and delivering the proper business outcomes. The Taft-Hartley Act of 1947 required union leaders to swear that they were not Communists. As part of this effort, the war-room team revamped recruitment and onboarding processes by using different talent sources, such as HackerRank and General Assembly, and by updating candidate screenings and interviews with appropriate assessments of technical and other skills, such as coding and collaboration. Many of the great technology companies, like Yahoo and Microsoft, use their lead customers to help create new products and test them. This is often in the form of negotiating and improving pay, pension, working conditions, and other workplace benefits. When he started out as a young CTO in the 1990s, the CIOs he knew were IT operators -- by necessity. Organized the Brotherhood of Sleeping Car Porters and fought discrimination in national defense. Everyone realizes that technology is significantweve earned the seat at the table and have everyones ear, he explains. The CIO and his leadership team were involved from the very beginning in determining the data and analytics capabilities needed to fulfill the companys business strategy. The AFL-CIO Split and the Fight for Workers Power. Anyone familiar with the labor movement today knows that organized labor is a heterogeneous group - African Americans, Latinos, Asians and Asian Americans, whites, men and women, citizens and undocumented workers all make up the ranks of the unions affiliated with Change to Win and the AFL-CIO. The national labor union was one large union that directly represented workers from many trades crafts and industries. 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